Administration

The Office of Information Technology (OIT) is working with Research Computing and Data Services (RCDS) to improve customer service through AI by analyzing help tickets and improving response times and routing of tickets to the group that can best help resolve the issue. 

Joe VanDroid, an AI chatbot based on technology from Gravyty, is available at the IT support portal to help with basic tasks or to quickly allow for help ticket creation and routing to those who can help resolve IT problems. Still in beta mode, JoeVanDroid is learning and improving every day.